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Key Takeaways
- Compare historical September billing periods with the window in section two to establish an active status supported by records.
- Record scheduled cancellation, actual expiry, and payment notices separately to avoid judging status from the wrong date.
- The following offers record-checking and feedback guidance. No purchases, cancellations, or allowance-restoration tests have been performed on any account.
Prepare a verification record first
The following is based on official help accessible on October 4, 2026, focusing on how to organize evidence for a personal subscription. The verification time is neither the announcement time for reopened purchases nor confirmation of any account's eligibility.
Create a short record with the account, current plan, billing period, purchase channel, and pending changes. A matching email address alone is insufficient: payment records should correspond to the subscription information of the currently signed-in account. Mark inconsistencies as unconfirmed rather than testing them with another payment.
How dates correspond to subscription status
The eligibility window runs from September 22, 2026 to September 29 at 10 a.m. Pacific Time. An active Pro 200 subscription at any point during that period qualifies. Whether retaining the original subscription or resubscribing with the same account, old limits remain through October 29 only while Pro 200 is active; limits decrease afterward. The ending time on that day has not been announced, so do not assume midnight.
Keep the original time zone in your records and add a conversion column if necessary. Do not directly compare a phone's displayed date with the window boundaries. Establish the start and end of historical billing periods instead of finding only a payment with the same amount. If records prove only the payment date, they do not yet establish the actual entitlement period; identify that gap separately for support.
Scheduled cancellation and an ended subscription require different evidence
Cancellation stops future renewals and usually leaves access available until the current billing period ends. It does not automatically refund earlier charges. The current cancellation help page no longer contains the old Pro 200 purchase-pause notice, so there is no need to continue treating the two pages as conflicting.
For example, you may have a cancellation confirmation email while the subscription page still shows a future expiry date. Record both the confirmation time and expiry time; do not automatically use the former as the entitlement end date. For a failed payment, inspect the latest subscription status and subsequent payment records first. One failure notice is insufficient to reconstruct the complete entitlement timeline.
Before resubscribing, compare three sources
When opening the pricing page with the original account, compare the purchasing identity on historical receipts, the currently signed-in account, and the pending payment page in that order. Make sure personal, work, and app-store accounts have not been mixed up. Record the original transaction separately from the proposed new plan. A page accepting payment does not mean historical eligibility has been verified.
Before paying, record the displayed tier, currency, amount, and renewal arrangement. If email wording differs from the interface, retain the observation time and full context of each and verify with official support first. This is a checking sequence, not a promise that the page displays a separate old-allowance label, nor a requirement to cancel an existing plan to test eligibility.
Use the receipt to identify the subscription-management channel
For web purchases: ChatGPT Settings → Billing → Cancel plan. For Apple purchases: device Settings → your name → Subscriptions → ChatGPT. For Google Play purchases: Subscriptions → ChatGPT in the original purchasing account. Select the channel's cancellation action only when cancellation is needed, and do so at least 24 hours before the next billing date. Uninstalling the app is not cancellation.
If this check is only about eligibility, simply inspect status. Record the receipt channel, next billing date, and whether renewal remains enabled on one line. Save confirmation after an actual change and compare it with the earlier record. If you cannot find the subscription, return to the receipt to identify its channel; do not buy another subscription through each of the three entry points.
Record usage changes separately from billing periods
Create a separate usage record containing the observation time, model or feature in use, interface notice, displayed reset time, and subscription status at that moment. This lets official support distinguish a missing purchase option, unclear historical eligibility, and a temporarily unavailable feature.
One task's consumption is not evidence of the whole plan's allowance. To track the experience before and after the transition, retain comparable task input sizes and selected modes, then describe the notices you actually observed. Do not extrapolate weekly message counts or percentages from one difference. Old screenshots provide historical clues; current judgments still need current records.
Submit a question support can verify
Organize feedback around four points: the historical subscription, unclear dates, what the current page shows, and what you want official support to verify. A possible self-written template is: “I am viewing the subscription with the original account. There is one discrepancy between the historical billing-period record and the current page. The relevant times and redacted screenshots are below. Please help verify eligibility for the old limits.” Do not present assumptions as system-confirmed conclusions.
Submit only necessary information through official support channels. Do not send passwords, verification codes, or complete payment-card numbers. Save the response date with the corresponding account record, and create a new record for any later plan change. This article explains public conditions; personal eligibility and actual payment outcomes still require verification against account records.
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Frequently Asked Questions
How can I organize a payment email into a verifiable record?
Save the email time, corresponding billing period, and missing evidence in separate fields. Mark unknown ending times as unconfirmed instead of filling them in yourself.
I forgot where I purchased. What should I check first?
Start with the billing entity and transaction information on the receipt, then inspect status through the relevant entry point in section five. Do not start another subscription first.
Should I cancel and buy again immediately after seeing a usage notice?
First record the notice and current subscription status as described in section six so the issue can be reviewed. Real cancellations and payments are unsuitable diagnostic tools.
Can this article confirm that my old allowance has been retained?
No. Compare the conditions in section two with your own records. If information is insufficient, organize the question as described in the final section and have official support verify the particular account.