Service eligibility and regional restrictions
PuppyIP serves only compliant overseas businesses and their authorized personnel. Proxy services are not available in mainland China. The service may only be used for lawful business activities outside mainland China. Use of this service within mainland China is prohibited.
Hosting a proxy IP or server overseas does not change these restrictions. The service must not be provided to end users in mainland China through relaying, forwarding, sharing or resale. Before use, read the Terms of Service.
Key Takeaways
- The rules assess in-scope transactions from sellers registered in HiPO, India, Singapore, Thailand, Malaysia, Vietnam, the Philippines, or Indonesia and shipping to the United States, United Kingdom, or Germany. This is not a universal change for all eBay sellers worldwide.
- Uploading a tracking number is not the same as having a valid A-Scan. Every assessed transaction needs a carrier acceptance scan; the official compliance standard is 100%.
- eBay assesses performance every other Wednesday using transactions whose promised handling deadline falls within the specified two-week window. Local pickup and virtual delivery transactions are excluded.
- A rate below 100% does not automatically mean immediate permanent suspension, but statuses may progress through non-compliance, warning, or action taken. Consequences can include listing removal, payment holds, selling-limit changes, restrictions, or suspension.
- If a carrier cannot reliably provide A-Scans that eBay recognizes, do not scale up unscanned shipments. Validate the tracking flow with a small batch, retain proof of handover, and adjust to a trackable service.
What Changed: Uploaded Tracking May Still Leave You Non-Compliant
eBay's Shipping Service Standard Policy takes effect on August 31, 2026. It assesses whether in-scope transactions have a valid carrier acceptance scan, or A-Scan, confirming the carrier received the package—not simply whether a tracking number was entered. The official policy says every assessed transaction should have an A-Scan, with 100% corresponding to compliance.
A typical case is a cross-border team creating labels and uploading tracking on time, but the carrier's first scan is missing, late, or unrecognized by eBay. Seller Dashboard then shows a rate below 100% or a warning. Potential consequences include ended listings, payment holds, adjusted selling limits, or account restrictions. Uploading the same tracking number again is the wrong first response. First confirm that the order is in scope, then verify the actual acceptance event shipment by shipment.
Check Scope First: Both Registration Location and Destination Must Qualify
The official scope requires a seller registration address in HiPO, India, Singapore, Thailand, Malaysia, Vietnam, the Philippines, or Indonesia, with the item shipping to the United States, United Kingdom, or Germany. Both conditions must be met. Local pickup categories and transactions delivered virtually by the seller are excluded.
Do not assume the policy applies simply because you list on the US site, or confuse the buyer's address, warehouse location, and seller registration address. Cross-check account details, the order's destination country, and Seller Dashboard. The official policy and account dashboard determine scope; this article does not expand HiPO into an unverified country list.
Old Workflow Versus New Rules: Uploaded Tracking Is Not an A-Scan
The old workflow often treated 'create label—upload tracking—mark shipped' as complete. The new assessment requires checking that the carrier actually received the package and generated a recognizable acceptance scan. A printed label for a package still in the warehouse, a missed carrier scan, or tracking attached to the wrong order can all separate the system record from the physical shipment.
eBay recommends shipping within the promised handling time, uploading valid tracking promptly, and using services with reliable end-to-end tracking. The key is not changing the tracking-number format, but treating 'label created' and 'carrier received' as two separately verifiable checkpoints.
Read the Assessment Window: Every Other Wednesday, Not Just Yesterday
Assessments run every other Wednesday. eBay reviews transactions whose promised handling deadline falls within the relevant two-week review window, which ends on the second Saturday before the assessment date. Adding a scan today may therefore not change the dashboard immediately, and the latest day's orders alone cannot explain the current result.
Maintain an order-level sheet with at least the item/order, promised handling deadline, tracking number, handover time, first carrier scan time, whether eBay recognized that scan, and dashboard status. Reconstruct the official window so that out-of-window orders, excluded transactions, and data awaiting refresh do not enter the denominator.
Seven Checks Before Rollout: Validate the Carrier Flow Before Scaling Shipments
First, review Shipping Service Standard Policy in Seller Dashboard. Second, confirm registration location, destination, and exclusions. Third, sample orders from the latest assessment window. Fourth, compare warehouse handover records with carrier first scans. Fifth, confirm tracking is attached to the correct order. Sixth, validate a new service with 5 to 10 low-risk packages. Seventh, check the next dashboard refresh before increasing volume.
When using a logistics aggregator, establish the final carrier, first-scan checkpoint, and tracking mapping rather than relying only on the aggregator's 'collected' status. If eBay does not recognize the event, retain labels, handover manifests, carrier event times, and order numbers, then verify them with the logistics provider or eBay support.
Below 100% or Warned: How to Investigate and When to Stop
The official outcomes include Compliant, Non-Compliant, Warning, and Action Taken. Below 100%, eBay may temporarily take no action because of other restrictions or mitigating reasons, or issue a warning first. That does not make the result safe to ignore. Group problems into missing A-Scans, delayed A-Scans, incorrect tracking mapping, unintegrated carriers, and incorrect window assignment.
Stop expanding a logistics channel if consecutive samples fail to produce recognizable A-Scans within a reasonable time, the same carrier misses scans at scale, or the dashboard shows warnings or escalating risk. Do not alter historical orders or fabricate scans. Preserve evidence, switch to a verifiable tracking service, and follow the specific instructions in account messages.
Common Mistakes, Appeal Limits, and Network Issues
Common mistakes include equating uploaded tracking with an A-Scan, treating 100% as 'most orders,' including orders from every country in the denominator, or assuming any result below 100% guarantees permanent suspension. The policy describes possible actions and risk levels; it does not promise every account the same grace period or enforcement sequence.
The policy says restrictions may be removed automatically in later assessments once the account returns to compliance, but it does not promise a fixed removal time for every restriction. A proxy or exit IP cannot create a carrier acceptance event. Consult the proxy connection troubleshooting checklist only when the upload interface has connection-layer evidence such as DNS, TLS, timeout, or 407 errors.
Execution Checklist and the Next Review
Before shipping, confirm account scope, the correct destination, exclusion status, achievable handling time, reliable carrier A-Scans, a unique tracking-to-order match, warehouse handover evidence, and an owner responsible for stopping a problematic channel. After assessment, confirm the order-level denominator is explainable, missing scans are categorized, warnings and Action Taken are handled separately, and account messages and Seller Dashboard records are saved.
Review the dashboard after the next fortnightly Wednesday refresh, and reread the official policy after it takes effect on August 31, 2026. If eBay changes registration locations, destinations, thresholds, windows, or mitigation rules, update this page rather than splitting the same A-Scan event into near-duplicate pages about payment holds or missed logistics scans.
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Frequently Asked Questions
What eBay Acceptance Scan Rate is required?
The official policy currently defines Compliant as 100%: every assessed transaction should have a valid A-Scan. A lower rate may result in non-compliance, a warning, or action taken.
Why is there no A-Scan after I upload tracking?
A tracking number only proves information was submitted. An A-Scan requires the carrier to receive the package and generate an acceptance event that eBay recognizes. Check the first scan, tracking mapping, and order association.
Does this rule apply to every eBay seller?
No. The current scope is limited to specified combinations of seller registration location and shipping destination, and excludes local pickup and virtual delivery. Refer to the policy page and Seller Dashboard.
How often is Acceptance Scan Rate assessed?
The official policy specifies every other Wednesday, reviewing transactions whose promised handling deadline falls within the designated two-week window.
Will a rate below 100% cause immediate suspension?
Not necessarily. The policy lists different outcomes, including non-compliance, warnings, and action taken. Possible consequences nevertheless include listing removal, payment holds, selling-limit changes, restrictions, or suspension, so the result should not be ignored.
What if my carrier does not provide scans eBay recognizes?
Validate the flow with a small batch and keep handover evidence. If recognizable A-Scans remain unreliable, stop expanding that channel, use a reliable trackable service, and check with the logistics provider or eBay support.