Service eligibility and regional restrictions
PuppyIP serves only compliant overseas businesses and their authorized personnel. Proxy services are not available in mainland China. The service may only be used for lawful business activities outside mainland China. Use of this service within mainland China is prohibited.
Hosting a proxy IP or server overseas does not change these restrictions. The service must not be provided to end users in mainland China through relaying, forwarding, sharing or resale. Before use, read the Terms of Service.
Key Takeaways
- The effective time is October 16, 2026, at 00:00 Malaysia time, GMT+8. This article's October 14 publication date does not mean the rate is already in effect.
- The scope is Malaysia's local and crossborder sellers. TikTok PayLater is 4.86% including SST; other payment methods remain at 3.78%, also including SST.
- Since February 15, the fee base has already been original item price minus seller discount plus buyer-paid shipping, without subtracting platform discounts. This is not a new October 16 formula.
- Distinguish a whole-order return from a partial refund. Check order details and fee refunds without assuming instant repayment or an offset against other charges.
Which fee changes on October 16?
TikTok Shop Malaysia's transaction-fee document schedules a 4.86% rate for orders paid through TikTok PayLater from October 16, 2026, at 00:00 Malaysia time, GMT+8. It includes Sales and Service Tax, or SST. Other payment methods remain at 3.78%, including SST.
This concerns Malaysia's local and crossborder sellers and the transaction fee, rather than commission. The document does not explain whether placement, payment, delivery or settlement determines the rate for an order crossing the effective date. One of those timestamps alone cannot establish an individual order's rate.
What amount does the percentage apply to?
The current calculation is: transaction fee = (original item price - seller discount + buyer-paid shipping) × the applicable rate. Find those three amounts separately before choosing the rate for the order's payment method.
That fee base has applied since February 15, 2026, at 00:00 Malaysia time. The earlier formula subtracted platform discounts; the current one does not. October 16 changes the PayLater rate, so do not present the existing base as another new rule taking effect that day.
As a general accounting suggestion, keep platform-funded offers separate from discounts funded by the seller. The buyer's final discounted payment may differ from the fee base. Multiplying that payment by 4.86% without checking its components can miss the distinction.
How much do the rates differ on an RM100 base?
Consider a hypothetical qualifying order with an RM100 original item price, no seller discount and no buyer-paid shipping. Its fee base is RM100. At 4.86%, the calculated fee is RM4.86; at 3.78%, it is RM3.78. The difference is RM1.08. This is an unexecuted example, not a real charge.
The rate difference is 1.08 percentage points, not a relative increase of only 1.08%. This comparison isolates the transaction fee, rather than total platform costs or order profit. The document does not specify settlement rounding; check the actual line item.
Does a partial refund return the entire fee?
Paid orders delivered successfully and accepted by the buyer count as valid; the fee is deducted during settlement. Cancelled orders and orders fully returned or refunded are not valid orders. Keep cancellations separate from completed orders when estimating costs.
The refund FAQ says a whole-order return results in the full transaction fee being returned to the seller. A partial refund returns the fee attributable to the refunded items. Reconcile the order refund and transaction-fee refund separately; a partial refund does not establish entitlement to the entire order's fee.
Where can you check pending, settled and monthly records?
For an unsettled order, open Finance → Transactions → To settle → View Details in your Malaysia store's Seller Center. Check its transaction-fee entry. Keeping the payment method and calculation base alongside it can help explain differences.
For a settled order, open Finance → Withdrawals → Settled → View Details. The official document warns that actual screens, amounts and displayed rates can differ from its reference images; screenshots are not proof of your order's result.
The document says invoices for the previous billing month arrive the following month, under Finance → Invoice Center → Platform Service Fee. Invoices, order refunds and transaction-fee refunds are separate records. Match each to the relevant period and order when reconciling them.
What is useful to prepare before the change?
As general preparation, estimate PayLater and other-payment orders separately. Check that original prices, seller discounts and buyer-paid shipping are available. Keep orders crossing the effective date in a separate group while their treatment remains unclear; an estimate is not evidence that a charge has occurred.
If an amount differs from the calculation, explain the relevant order times, payment method and fee details to official support within your Malaysia store. Redact sensitive information while keeping enough detail to explain the difference.
Sources
Frequently Asked Questions
What if an order is placed on October 15 but delivered on October 16?
The current transaction-fee document does not identify the triggering timestamp for such orders. Do not assume placement, payment, delivery or settlement decides it. Keep those timestamps and the order details, then confirm the treatment with official support for your Malaysia store.
Does an RM100 base mean the order's total platform charges are RM4.86?
No. RM4.86 is only the transaction fee calculated at 4.86% for that hypothetical base. It is not every charge or net profit. This article does not verify changes to commission or other fees, and the example is not a final payout amount.
When will a refunded transaction fee arrive, and can it offset another charge?
The document describes the fee-refund scope for whole-order returns and partial refunds, but gives no repayment time, payment route or offset arrangement. Check the actual refund record without assuming an instant return or credit against other fees.
Can a seller disable PayLater to avoid this change?
This transaction-fee notice does not explain whether sellers can disable the payment method, its eligibility or any settings. A rate notice does not establish a disable option. Follow the actual settings and official guidance available to your Malaysia store.