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Key Takeaways
- Match the campaign month against registration materials first.
- Check calculation differences separately from reward records.
- Explain specific discrepancies to support without presuming an award.
Identify which campaign period you are checking
The September campaign ended at 2026-09-30 23:59 (UTC-0).
Start with the notice received by the shop and record the campaign name, month, shop and tier together. If the material belongs to another month, stop applying this article so you do not begin with the wrong campaign. If you have only a screenshot of a public page, find your shop’s own registration record before telling colleagues how much it may receive.
Eligibility and data: review the records for that period rather than recalculating an old campaign’s results
September incremental GMV = September 1–30 GMV − August 1–30 GMV. This is the historical calculation for that campaign.
When operations and finance need to confirm the data basis separately, retain the report’s time range and screenshots so unsettled data is not mistaken for a final ranking. Also record the export time, filters used and whether the comparison concerns order amounts or the metric displayed on the campaign page. This is advice on checking records, not a redefinition of the platform’s GMV calculation.
For example, if two reports differ, first check whether they cover the same shop, campaign period and filters before discussing the amount. Do not change the baseline merely to make results appear eligible, or use a current shop-score screenshot as a historical record from the campaign’s end. Mark anything that cannot be reconstructed as unconfirmed and ask the platform to verify it.
Understanding rewards: check the ad-account records
The earlier rewards were ranking-based ad credits. The original terms stated they would be issued to the linked primary ad account within 10 business days after the campaign ended. The viewing path is Seller Center → Growth → My Rewards.
First match the campaign name in the record, then inspect status, amount and account ownership. A balance screenshot without a campaign name does not establish which campaign supplied the reward. A previously seen reward ceiling also cannot substitute for your actual award. Keep “expected amount” and “amount displayed in the account” in separate columns for operations and finance reconciliation.
If the expected record is absent, collect that period’s notice and the current account status before requesting verification. Do not count business days as calendar days or use this article to promise a specific shop an exact arrival date. Award eligibility, credit expiry and usage restrictions depend on the result actually received by that shop.
How invited sellers can organize settlement questions
Save the official invitation and tier information received by the shop first, then verify registration records and campaign terms in that shop’s Seller Center. Separate confirmed items from those without evidence: whether registration is visible, whether report dates are complete, and whether reward records can be matched to this period. Add material only around the discrepancy instead of repeatedly refreshing without retaining anything that can be checked.
If the tier cannot be confirmed, registration status is unclear or the data basis conflicts with the terms, stop announcing that a reward has already been earned and verify through Seller Center’s official support channel. Explain which campaign notice the shop received, what was completed, what is currently visible and what needs confirmation. This is a communication suggestion, not a platform-published mandatory document list. Do not attach passwords or unrelated order details.
Check source versions to avoid mixing months
At the time of this check, the same official link had changed to “2026 October GMV Sprint,” with a page date of 09/30/2026. September figures cannot be carried into October.
The September information is retained from this page’s September 28 verification record. The current official link no longer allows those earlier terms to be reverified.
An unchanged link does not mean an unchanged content version. For historical settlement, prioritize notices you received for that period and records saved at the time. For a new campaign, check its new notice and current terms again. Do not infer from a page accessible now that you necessarily met all conditions earlier.
If saved notices, campaign records and platform responses disagree, retain their dates and ask support to confirm the applicable version. This article preserves the old campaign as historical information. It cannot replace shop-dashboard results or guarantee a replacement award, eligibility or continued registration.
Sources
Frequently Asked Questions
Can I continue registering because the old page still exists?
Do not treat a historical explanation as a current registration entry point. Open the campaign notice you received, check the month and confirm which period’s rules apply.
What should I provide first when results do not match?
Provide that period’s notice, report filter scope and the difference in current reward records, and explain what needs confirmation. Do not send only a self-calculated total you believe is owed.
Does a missing reward record prove an award was omitted?
One page state is insufficient to establish the cause. Check the shop, campaign name and account ownership first, and ask official support to verify unconfirmed parts. Do not promise the team a replacement award in advance.