Service eligibility and regional restrictions
PuppyIP serves only compliant overseas businesses and their authorized personnel. Proxy services are not available in mainland China. The service may only be used for lawful business activities outside mainland China. Use of this service within mainland China is prohibited.
Hosting a proxy IP or server overseas does not change these restrictions. The service must not be provided to end users in mainland China through relaying, forwarding, sharing or resale. Before use, read the Terms of Service.
Key Takeaways
- This is US seller Shop Performance Score, not Southeast Asian affiliate creators' PPS.
- SPS requires at least 30 valid delivered orders in 90 days. Preview opens in batches; a missing entry does not mean your score was removed.
- New product satisfaction scores items first then aggregates by order share. Logistics emphasizes dispatch/transit and free-shipping bonuses; customer service logic remains unchanged.
- September 21–October 14 preview changes no current benefits. New-score appeals are unavailable during trial; old appeals continue.
- October 15 is planned, not verified launch. Final benefit thresholds and incentives require launch notices and actual seller admin.
Separate US seller SPS from creator PPS
The US September 20 guide sets preview September 21–October 14 and planned launch October 15. This September 29 article describes announced US rules without claiming October 15 rollout or simultaneous other-market applicability.
SPS measures product satisfaction, logistics/fulfillment and customer service. Affiliate Promotion Performance Score differs, replacing PQP in some Southeast Asian markets with separate eligibility, entries and benefits. Consult the PPS decline/PQP replacement guide for creator issues rather than mixing scores.
Check eligibility and staged preview access
US shops need 30 delivered orders in 90 days excluding fake, sample and gift orders to receive SPS automatically; only SPS-qualified sellers enter preview. An item can have Product Quality Score with five valid orders in 90 days even when the shop lacks 30, so item scores do not establish shop SPS.
Preview rolls out in batches, with Pre-owned calculation categories included from week two. Open Account Health > Shop Performance Score for comparison and See Details. If missing, check orders and notices rather than generalizing one account. Final UI may differ from preview screenshots.
Diagnose items, then their order share
Old satisfaction uses shop-level negative reviews and non-buyer-fault returns/refunds. New Product Quality Scores aggregate by each item's order share. Main metrics are 90-day 1–2-star negative feedback and non-buyer-fault returns/refunds; 4–5-star positive feedback is a threshold check for item scores at least 4.5, not a third equally weighted base metric. Mainly Pre-owned shops retain a shop-level exception.
In Product List, prioritize high-order-share items marked Poor or Needs Improvement. Inspect metrics/orders for packaging damage, description mismatch or seller-fault returns, recording item, period, orders and category comparison. Average reviews alone cannot reconstruct platform scoring; delisting does not remove valid historical orders from the period.
Separate dispatch, transit and shipping bonuses
Logistics uses 30-day Dispatch Time and Transit Time from awaiting shipment to transit to delivery, with Seller Fault Cancellation Rate retained. Seven-day Free Shipping Coverage is a bonus without base weight, awarded only at the relevant category threshold. After-sales handling and instant-message dissatisfaction rules are unchanged.
Inspect dispatch/transit trends, affected orders and logistics services to distinguish warehouse handoff, carrier collection and transport delays. Free shipping has real cost; do not promise it universally for hypothetical preview points. Category weights and final incentives require actual launch display.
Old benefits and appeals continue through preview
New scores do not affect benefits September 21–October 14; old SPS remains decisive. Final new thresholds and incentives await planned October 15 launch. Preview traffic/benefit tables are not guarantees, and preview score movement is not an imposed penalty.
New-score appeals are unavailable in trial and expected gradually during October after launch. Existing old-SPS appeals remain functional. For actual old-metric errors, use that entry with order IDs, period, screenshots and receipts rather than repeatedly appealing a preview with no available route.
A prelaunch checklist and stop conditions
Confirm US market and 30 valid delivered orders in 90 days. Save both versions, dimensions, product order share and dispatch/transit metrics on one date. Act on evidenced order issues and compare after the scoring period, without delisting, changed exits or mass shipping promises. After October 15, check actual switch, official benefits and appeals before updating judgments.
If preview is unavailable, records differ, orders cannot be traced or actions affect existing fulfillment promises, stop expansion and use Seller Center help. No seller login, personal score, actual benefits or rollout completion is verified here. Proxies cannot change SPS eligibility or scoring.
Sources
Frequently Asked Questions
Is the new US SPS active?
As of September 29, the announced preview is September 21–October 14; October 15 is planned. Preview does not affect current benefits.
Why is preview missing?
Check US seller status and 30 valid delivered orders in 90 days. Access is staged; Pre-owned enters week two. Watch Seller Center notices.
Why can an item have a score without shop SPS?
Item quality needs five valid orders in 90 days, while shop SPS requires 30 valid delivered orders.
What are the main new metrics?
Item negatives and non-buyer-fault returns/refunds aggregate by order share. Logistics uses dispatch, transit and seller cancellations, with free-shipping coverage as a possible bonus.
Will a low preview score immediately remove benefits?
No. Old SPS governs existing benefits during preview. Final new thresholds/incentives await launch.
Can I appeal preview scores?
Not during trial. New appeals are expected gradually after launch in October; old-SPS appeals continue.