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Key Takeaways
- Prompts cover buyers shipping to Japan or Singapore when the store is eligible and Track with Shop is enabled.
- The announcement lists thank-you pages, order status pages, and order notification emails; default confirmation templates can show the button.
- The Shop app and Shop.com also support Japanese browsing and order management. Language availability does not establish merchant selling eligibility.
- Check the checkout tracking-link setting, then valid tracking numbers and carriers. A visible button does not prove handoff or delivery.
Where will buyers in Japan and Singapore see the prompt?
On October 30, 2026, Shopify announced tracking prompts for buyers with shipping addresses in Japan or Singapore when the store is eligible and Track with Shop is enabled. It lists thank-you pages, order status pages, and order notification emails, inviting buyers to download the Shop app and track delivery. Use the order's shipping address to assess this scope, rather than treating store language or the merchant's country as the same condition.
Shop also supports Japanese browsing and order management in the app and on Shop.com. The announcement does not list full store eligibility, plans, or new fees; the Help Center's default-on statement does not prove every store meets all other conditions. Check current official guidance for your store's eligibility and billing instead of inferring them from a buyer's country or Japanese support.
Where do you check the Track with Shop setting?
Shopify Help says Track with Shop is on by default. In Shopify admin, go to Settings > Checkout and find Customer contact method. Check Show a link for customers to track their order with Shop; to enable it, select the option and click Save.
If a buyer cannot see the link, first check the shipping address, store eligibility, and saved setting. Keep those checks separate to identify a display condition or configuration issue; a missing button alone does not establish a delivery fault. This option controls the link, while shipment details require a separate check.
Which default emails include the button?
Shopify Help says the default Order confirmation and Shipping confirmation email templates display a Track with Shop button. Check the announcement's notification entry point against the templates your store actually uses; default-template behavior should not be assumed for every customized email.
First establish whether the store uses default templates or custom notifications, then consult the matching official template guidance. An email button supplies a tracking entry point; it does not populate tracking numbers or carriers, or replace a shipment-data check. This update does not require starting with a template-code change.
How should tracking details match the shipment?
Add a valid tracking number and carrier when fulfilling an order. Shopify Help calls for a tracking number for each shipment when items are sent separately. For example, if a hypothetical order ships in two separate consignments, check the number and carrier for each one, rather than checking only whether the order page has a button.
A displayed button, a saved setting, and recorded tracking details are separate outcomes. Actual logistics status is needed to assess handoff or delivery. If the link works but tracking is stale, check the corresponding shipment details before asking the carrier or platform to investigate.
Sources
Frequently Asked Questions
Does hiding the store's Track with Shop link stop buyers tracking an existing shipment in Shop?
Shopify Help says buyers can still use Shop to track an order with a valid tracking number even if the link is absent from the order status page or emails. Hiding the entry point does not cancel tracking of an existing shipment.
Does this announcement automatically qualify merchants in Japan or Singapore to sell through Shop?
No such eligibility is announced. The prompt is described by the buyer's shipping address, not as automatic selling approval based on a merchant's location. Verify tracking links, Shop store visibility, and selling eligibility separately under the relevant official rules.