PuppyIP

PuppyIP / After-sales

PuppyIP After-sales and Refund Policy

Static residential IPs are network resources activated for immediate use. After delivery, after-sales handling is based on platform test results, resource status and usage records.

These restrictions apply to new USDT payments and USD balance purchases after you accept this version. Earlier transactions remain subject to the terms accepted at the time.

USDT / USD: site use only; no withdrawals or on-chain refunds. View rules

No withdrawals or on-chain refunds

USDT payments and USD credit are for PuppyIP services only. No withdrawals, exchanges, on-chain refunds, manual returns or returns to the original payment address.

Confirmed purchase or renewal failures are credited to your PuppyIP USD balance only. Partial failure: failed items only. Entire order failure: the identification surcharge is included too.

Mandatory rights under applicable law remain unaffected.

Read full terms

Undelivered orders

If an order has been paid but not delivered and cannot be activated because of stock, review or system issues, contact support to request order cancellation, a return to your wallet or selection of another available route.

Delivered static IPs

Once a static IP has been delivered and connection details generated, no-reason refunds are unavailable. For basic connectivity faults or unusable credentials, provide the order number, connection screenshots and test information. The platform first assists with connectivity tests, credential repairs or a feasible replacement. If platform testing confirms a fault in the resource itself that cannot be repaired or replaced, the case is then handled according to the actual order circumstances.

Situations not eligible for refunds

Issues caused by the customer's local network, device configuration, method of use, target-site policies, third-party risk controls, credential exposure through account sharing, prohibited use or use beyond the purchased purpose are not grounds for a refund. The platform may provide necessary troubleshooting suggestions and after-sales assistance.

Processing time

After-sales requests are handled according to the order status, test results and impact of the issue. Payment checks, connectivity testing, credential repairs or manual IP replacement may take time. Follow the updates provided by support.