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Key Takeaways
- The new Knowledge Base is in Shopify Admin under Sales channels > Agentic. The standalone app retires on January 15, 2027 and can no longer be newly installed from the Shopify App Store.
- The Shopify Changelog says facts written or edited in the old app moved and were published when a store had fewer than 1,000 facts. The Help Center says stores with 1,000 or fewer facts are transferred automatically.
- That leaves an official wording gap for a store with exactly 1,000 facts. Check the migrated entries in Admin instead of assuming every fact is present and published.
- For stores above 1,000 facts, not all legacy facts migrate automatically. Add the additional facts and overrides you still need, then confirm them before retirement.
- The new Admin drafts facts from published storefront pages, but draft facts are not shared with AI until the store publishes them. This can improve answer accuracy; it does not guarantee more appearances.
Where is the new Knowledge Base, and who needs to migrate?
On October 26, 2026, Shopify announced that Knowledge Base is now in Shopify Admin at Sales channels > Agentic > Knowledge base. It replaces the standalone Shopify Knowledge Base app, which retires on January 15, 2027. The old app is already unavailable for new installation from the Shopify App Store.
Stores that used the old app should review whether their facts are complete in the new Admin and whether any custom facts or overrides still need to be kept. Shopify says stores that did not use the old app have nothing to migrate; the new Knowledge Base can still draft facts from published storefront pages.
Which legacy facts transfer automatically?
The Shopify Changelog says that for stores with fewer than 1,000 facts, facts written or edited in the old app moved to the new Knowledge Base and were published. The Help Center states the threshold as 1,000 or fewer: overridden store facts and additional facts entered in the old app transfer and publish automatically.
For an old app with more than 1,000 facts, Shopify says facts beyond the automatic migration scope do not all move to the new Admin. Add the additional facts or overrides you still need to the new Knowledge Base. Do not assume every old record will be retained.
What do Shopify's sources say about exactly 1,000 facts?
The two first-party sources use different boundary wording. The Changelog says “fewer than 1,000” and does not explicitly cover exactly 1,000; the Help Center says “1,000 or fewer.” This does not prove that a store with exactly 1,000 facts will lose data, but the wording is not a single unconditional guarantee.
If the old app contained exactly 1,000 facts, open the new Knowledge Base and check the fact count, edited or overridden items, and their publication status. Add and publish anything still needed but missing. Do not infer a store-specific migration result from the count alone.
Complete these checks before January 15, 2027
First, open Shopify Admin at Sales channels > Agentic > Knowledge base. Second, compare the old app's fact count with the custom facts and overrides that transferred. Check especially carefully if the old app held more than 1,000 facts or exactly 1,000.
Third, verify details such as contact information, returns, delivery regions, and gift services. Fourth, make sure any draft you want AI agents to use has been published in the new Knowledge Base. “Transferred,” “shown as a draft,” and “published” are different states.
Publishing facts does not guarantee AI placement
Shopify says the new Knowledge Base drafts facts from published storefront pages for merchants to review, edit, and publish. Drafts are not provided to AI agents until the store publishes them. FAQs in the old app also served as a source for AI answers rather than a FAQ page displayed directly on the storefront.
The Shopify Help Center states that Knowledge Base can improve the accuracy of AI responses about a store but does not change how often the store appears in AI platform results. Product discovery also depends on factors specific to each AI agent or shopping platform, so migration or publishing is not a ranking, impression, or sales guarantee.
Sources
Frequently Asked Questions
Where is Shopify's new Knowledge Base in Admin?
Go to Shopify Admin > Sales channels > Agentic > Knowledge base. It replaces the standalone Shopify Knowledge Base app.
When does the old Shopify Knowledge Base app retire?
Shopify's announced retirement date is January 15, 2027. The old app is already unavailable for new installation from the Shopify App Store.
Will exactly 1,000 facts from the old app migrate automatically?
The Help Center says 1,000 or fewer transfer and publish automatically. The Changelog says fewer than 1,000 and does not explicitly address exactly 1,000. Check the actual entries and publication states in the new Admin.
What if the old app has more than 1,000 facts?
Shopify says facts outside the migration scope do not all move to the new Admin. Add the additional facts or overrides you still need, and confirm them before January 15, 2027.
Are draft facts from the new Admin automatically sent to AI?
No. Shopify says facts drafted from published storefront pages are provided to AI agents only after the store publishes them.
Will publishing Knowledge Base facts make my store appear more often in AI results?
Shopify says Knowledge Base can improve answer accuracy but does not affect how often a store appears. It does not guarantee placement, ranking, or sales on a specific platform.